Private Client Advisor (Melbourne Showroom)
About Us
Rachel Donath is a premium Australian furniture and interiors house known for considered design, enduring quality and a high touch customer experience.
We have achieved significant and sustained growth across multiple markets, supported by strong demand from retail, trade and interior design clients in Australia, the United States and internationally.
In September 2026, we will open our first flagship showroom in Hawksburn Village, a considered, design led retail environment that brings our world to life in a physical space for the first time.
This flagship represents a defining chapter in our brand journey and we are now seeking an exceptional Private Client Advisor to join our founding retail team.
About the Opportunity
This is a rare opportunity to join the launch of the Rachel Donath flagship showroom and become a trusted advisor to our clients as they furnish and shape their homes and projects.
As a Private Client Advisor, your role is centred on building meaningful, long term relationships rather than transactional selling. You will deliver an elevated and highly personalised experience, guiding clients through considered purchasing journeys that often unfold over months rather than days.
You will act as both host and advisor, creating memorable showroom experiences while developing an intimate understanding of each client's aesthetic preferences, project requirements and aspirations.
Working closely with retail, trade and interior design clients, you will nurture relationships that extend well beyond a single purchase and contribute to the continued growth of our client community.
The Role
As Private Client Advisor, you will be responsible for delivering exceptional client experiences while developing and maintaining long term client relationships across retail, trade and interior design audiences.
You will create an environment where clients feel welcomed, understood and inspired, while providing thoughtful guidance throughout their design journey.
Success in this role will be measured not simply by sales performance, but by the quality of relationships developed, repeat business generated and the exceptional experience delivered at every touchpoint.
Key Responsibilities
Private Client Relationships & Clientelling
Develop and maintain long term relationships with private clients, trade partners and interior designers
Build a deep understanding of clients' homes, projects, design preferences and future purchasing intentions
Maintain detailed client records and proactively identify opportunities for future engagement
Follow up thoughtfully and consistently with clients throughout their purchasing journey
Develop repeat business through exceptional service and relationship management
Create highly personalised experiences tailored to individual client needs and preferences
Cultivate a portfolio of loyal clients who view Rachel Donath as a trusted design partner
Hosting & Showroom Experience
Act as an exceptional host within the showroom environment
Welcome clients warmly and create an experience that feels considered, effortless and memorable
Conduct private showroom appointments and personalised consultations
Guide clients through collections, finishes and styling options with confidence and expertise
Ensure every visit reflects the premium positioning and values of the brand
Maintain an impeccably presented and inviting showroom environment
Sales & Design Consultation
Provide thoughtful product guidance and styling support across furniture, lighting and accessories
Support clients through complex and considered purchasing decisions
Prepare quotations and proposals while managing projects through to completion
Collaborate closely with the customer experience and operations teams to ensure seamless execution
Contribute to achieving showroom sales and commercial objectives through relationship led selling
Support trade and interior design clients with project specifications and product selections
Community & Brand Building
Develop relationships within Melbourne's interior design and architecture community
Support the delivery of in store events, collection launches and private client experiences
Represent the brand with warmth, confidence and professionalism
Act as an ambassador for Rachel Donath both within and beyond the showroom
About You
You are naturally warm, polished and highly relational, with a genuine passion for interiors, design and hospitality.
You understand that luxury is defined not by transactions, but by experience, attention to detail and meaningful relationships.
You will bring:
Previous experience in premium retail, luxury hospitality, interior design or relationship based sales
Exceptional interpersonal and communication skills
A natural ability to build rapport and long term relationships
Confidence in hosting clients and delivering highly personalised experiences
Strong commercial awareness with a consultative approach to selling
Excellent organisational skills and attention to detail
A passion for interiors, furniture and design
A proactive and self motivated approach to client development
Experience working with interior designers, architects or trade clients will be highly regarded but is not essential.
What We Offer
The opportunity to be part of the launch of our first flagship showroom
A beautifully designed retail environment in Hawksburn Village
Competitive remuneration aligned to experience
Generous staff discounts
Ongoing training and development
Career progression within a growing multi region business
The opportunity to help shape the retail evolution of an iconic Australian design brand
To Apply
Please send your CV and a cover note outlining:
Your experience in premium retail, hospitality or client advisory roles
Why you would be an exceptional Private Client Advisor for our flagship store
Your availability
Email: careers@racheldonath.com
We look forward to building something extraordinary together.