Business Support Manager - Melbourne, Full Time.

by Rachel Donath
Rachel Donath is seeking a Business Support Manager to join our team! 

We are looking for a solution-oriented, proactive team player who thrives in a fast-paced environment and is passionate about delivering quality outcomes across multiple functions of a fast growing business. 
This role suits someone who thrives in a fast-paced environment, excels at multitasking, and brings strong time management and a solid work ethic.
Key Responsibilities:
  • Customer Support & Engagement:
    • Manage customer enquiries via email and phone, providing clear, timely, and professional responses.
    • Offer solutions for customer issues, ensuring a positive resolution every time.
    • Handle returns, exchanges, and warranty claims efficiently.
    • Maintain customer records and interactions to improve service consistency.
  • Order & Inventory Management:
    • Process stock adjustments using Cin7 and Shopify to ensure accurate inventory tracking.
    • Collaborate with the warehouse team to ensure smooth order fulfilment and timely dispatch.
    • Work closely with third-party logistics providers to track shipments and resolve any delivery delays or issues.
    • Collate customer claims (damages, defects, warranty issues) and liaise with manufacturers to ensure timely resolution.
  • Team support and Collaboration:
    • Support our Product and Sales Managers with projects and weekly tasks. 
    • Collaborate with internal teams (sales, marketing, operations) to enhance the overall customer journey.
Skills & Experience Required:
  • Tech-savvy and highly organised, with experience using ERP systems like Cin7 and eCommerce platforms like Shopify.
  • Proven customer service or customer experience management background, ideally in retail, furniture, or homewares.
  • Strong communication skills (verbal & written) with a customer-first approach.
  • Excellent time management and ability to work independently in a hybrid environment.
  • Ability to thrive in a fast-paced, high-pressure setting with shifting priorities.
Role Details:
  • Location: VIC-based, hybrid model (Moorabbin & WFH)
  • Employment Type: Full-time, ongoing
We love flexibility and support a hybrid workplace, but we also need someone who can self-manage, meet deadlines, and uphold a high standard of productivity autonomously.

VALUES at RACHEL DONATH

FIND A WAY

  • There is always a solution
  • A mindset  focused on growth
  • First comes yes, How comes after

VOICE YOUR IDEAS

  • Every idea counts
  • We are building together

IMPROVING EVERYDAY

  • In everything, strive for 1% Better
  • Mistakes are learnings

RADICAL TRANSPARENCY

  • Honesty in all transactions
  • Open communication

BE A MENSCH

  • Be a person of integrity
  • Do the right thing

To apply or find out more, please email careers@racheldonath.com.au

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